Aani – Terms and Conditions

These terms and conditions (“Terms”) apply to you if you send or receive money through the UAE Instant Payment Platform (“Aani”). These Terms are in addition to and to be read in conjunction with myZoi’s general terms and conditions (https://www.myzoi.com/terms-and-conditions/)

  1. You can use Aani to send money from your Account, receive money in your Account and to make QR code payments. If you do not agree with any of these Terms, you must stop using Aani and unenroll via the Mobile App if you wish.

  2. All Aani transactions and services are governed by the Central Bank of the UAE (CBUAE) rules, regulations, and guidelines. myZoi reserves the right to discontinue Aani services in compliance with these regulations. Aani services are operated and controlled by Al Etihad Payments, a subsidiary of the CBUAE, and offered to the UAE market by participating banks and licensed financial institutions.

  3. Aani is an instant payment system which allows you to (i) Send money to individuals and businesses, (ii) Receive money into your Account and (iii) Make payments using QR codes at participating merchants.Currently, Aani only supports payments in local currency (United Arab Emirates Dirhams – AED). Foreign currency transactions are not supported, and payments can only be made to Aani-registered beneficiaries.

  4. You must have an active myZoi account, valid Emirates ID or passport and a UAE-registered mobile number to register for Aani. You must complete a one-time registration and account activation process, including linking your Account to Aani. You will need to use same mobile number to connect both your Account and the Aani account.

  5. You may link multiple bank accounts with Aani; however, only one account can be used per transaction. By linking your myZoi Account, you authorize us to debit or credit your Account whenever you use Aani services. You are responsible for ensuring your Account remains active and has sufficient balance.

  6. You may stop using Aani at any time and unenroll via the Mobile App. We may suspend or limit your Aani access if we cannot verify your identity or we reasonably suspect misuse, fraud or illegal activity. We will inform you of such suspension or limitation as soon as we can, unless prohibited by law to do so. Ending your use does not affect completed transactions.

  7. SENDING MONEY THROUGH AANI- When you send money using Aani, you:
    • Authorize us to debit your linked account immediately
    • Confirm that recipient details you enter are correct
    • Understand that Aani payments are instant and usually cannot be reversed

    If you enter the wrong recipient or wrong amount, we may not be able to retrieve the funds. Recall or stop-payment requests are not permitted unless authorized by the beneficiary and their bank; we will assist but cannot guarantee successful recall.

  8. RECEIVING MONEY THROUGH AANI – When someone sends you money through Aani:
    • It will be credited instantly to your linked account
    • Funds received in error, fraud, or dispute may be placed on hold or reversed as required by law or participating banks

    We may temporarily hold funds if required for fraud or compliance checks.

  9. QR CODE PAYMENTS – You can pay merchants or individuals by scanning a supported QR code. When you confirm the payment:
    • The amount shown will be debited immediately
    • You are responsible for checking the amount and verifying the merchant or recipient
    • QR code payments through Aani follow the same rules as sending money

    Do not scan QR codes from unknown or untrusted sources. QR payments may also be used for services such as split bill.

  10. YOUR RESPONSIBILITY WHEN USING AANI – You must ensure sufficient funds, accurate beneficiary details, and maintain confidentiality of credentials (PIN, passwords, One Time Passwords, authentication codes and other credentials etc.) relating to the Account and/or Aani. You are responsible for the security of your devices and for all transactions made using your credentials. You must not share their credentials or devices with third parties.

  11. FEES- myZoi may charge a fee for use of Aani services, with prior notification to you as per applicable laws. We may update such fee from time to time, with prior notification. Such fees will also be displayed in the Schedule of Charges on the myZoi website (https://www.myzoi.com/fees/).

  12. TRANSACTION LIMITS – Aani payments may be subject to daily or per-transaction limits as determined by myZoi based on regulatory guidelines. Such limits may change from time to time, and we will inform you of such limits before you transact through Aani.
  1. Service availability may be affected by technical issues, planned/unplanned downtime, or factors beyond myZoi’s control. The Aani platform is provided “as is” and at the customer’s risk. myZoi makes no warranties regarding uninterrupted or error-free service.

  2. myZoi is not liable for delays, failures, or losses arising from such events or from erroneous transactions due to customer error. myZoi’s transaction records are conclusive and binding. If a payment fails due to system issues, we will reverse it automatically where possible.
  1. We use your information only for:
    • Processing Aani transactions
    • Security, fraud prevention, and compliance checks
    • Improving our Services

    We follow UAE data protection laws and only share your information with participating institutions and regulators when required. Please refer to our Privacy Policy for more details (https://www.myzoi.com/privacy-policy/).

  2. Disputes related to Aani should be raised with myZoi and will be resolved in accordance with the dispute management system established by CBUAE.

  3. If you notice a transaction you did not authorize, please notify us immediately.

    We will investigate and keep you updated. Refunds or reversals depend on:
    • The outcome of our investigation
    • Central Bank regulations
    • The policies of participating banks

    We may not be able to reverse transactions caused by:

    • Incorrect details entered by you
    • Scanning fraudulent QR codes
    • Sharing your credentials with others

  4. We may change, suspend, or stop Aani at any time if required for:
    • System upgrades
    • Security reasons
    • Regulatory requirements
    • Commercial or operational needs

    We will notify you when possible.

  5. If you have any queries, concern, or grievance in respect to Aani, please contact us at ask@myzoi.com or by calling our dedicated call centre at 800 69964 within UAE (free of charge) or +971 800 69964 outside of UAE (charge applicable) or by requesting a call back through the Mobile App. You may also communicate to us in writing to the following address:

    myZoi Financial Inclusion Technologies L.L.C. 15th Floor, Standard Chartered Tower, Downtown, Dubai, UAE

    Please refer to our complaint procedures available on our Website for further details of our complaints management process.

Hedeel Mahdi-King

Chief Compliance Officer

Linkedin-in

I am an England & Wales qualified solicitor (LLB Hons) with 16 years of experience in regulatory law, conduct, and compliance. My career spans international regulatory practice at Allen & Overy, and with the UK Financial Services Authority. At Standard Chartered, my career has been dedicated to regulatory compliance and digitalisation.  I have expertise in regulatory affairs, policy development, compliance advisory, consumer protection, corporate governance, and contentious regulatory work, including investigations and litigation. As a people manager and certified executive coach, I am committed to values-based leadership, fostering collaboration, diversity, and continuous professional development.

Asmik Akopyan

Chief Marketing Officer

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Over 15 years of international experience in financial services across Europe, Middle East, and South East Asia primarily across retail banks such as Citi, Standard Chartered and Mashreq Bank with particular focus on lending, client growth, and ROI delivery through effective project and people management.

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