Frequently Asked Questions
myZoi is a digital app that helps you send money home to your family or friends in real time.
myZoi offers first in the UAE “One-to-Many” feature. You can send money home to up to 5 people (family or friends) at the cost of 1 of transfer fee! So if you’re sending money home to your dad, sister, and friend – you will save on fees for 2 people!
We offer real time transfers and favorable fees and charges. You can check the fees and currency conversion rates in real time through our app – as they will vary depending from country to country.
You can send money home instantly through myZoi. They can use the funds for daily expenses, support your child’s education, or even save for future.
Your family members or friends can get money into their bank account, into a digital wallet, or get cash through a vast network of cashout locations.
Regularly updating your app password and card PIN helps protect your account from unauthorized access. This precaution ensures the safety of your financial information and reduces the risk of security threats.
We recommend updating your app password and card PIN every 3-6 months or immediately if you suspect any unauthorized access to your account.
Memorize your app password instead of writing it down or saving it digitally.
Never share your PIN with anyone, including friends or family members.
Keep your One-Time Code (OTP) confidential and never share it with anyone, even those claiming to represent myZoi.
If you suspect unauthorized access to your account:
Immediately change your app password or card PIN.
Notify us by contacting our support center via call.
Check your account for any unauthorized transactions and report them promptly.
Biometric-based login enables you to access your account using your fingerprint or facial recognition. It offers a secure and convenient alternative to using your app password.
To set up a login with fingerprint/face:
Ensure your device supports biometrics and the feature is enabled.
Log in to your account and go to the account settings.
Select the option for fingerprint/face login and follow the steps to register your fingerprint or facial recognition.
No, myZoi will never ask for your app password, card PIN, or OTP. Never share this information with anyone. If someone claiming to represent myZoi requests it, do not share and report the incident to us immediately.