Submit a Complaint
How can I get help or make a complaint at myZoi?
myZoi is committed to providing an accessible, transparent, and fair complaints process. If you are unhappy with any aspect of our products, services, or customer experience, we encourage you to tell us about it. We are committed to handling all complaints fairly and promptly. Our goal is to understand your concern, resolve it as quickly as possible, and continuously improve our services using your feedback.
How to Raise a Complaint
You can contact us through any of the following channels:
myZoi Email
- You can raise a complaint via our email at ask@myzoi.life.
myZoi Website
- You can submit a complaint by completing the form above. Please provide your contact details and information about your complaint so our team can review and respond accordingly.
myZoi Phone:
You can contact our 24×7 customer support
- 800 69964 (for customers) (toll-free within UAE)
- +971 800 69964 outside of the UAE (charges applicable)
What Happens Next?
Step 1: Acknowledgement
We will confirm receipt of your complaint and provide a reference number. Please include this reference for any follow-on communication regarding the specific complaint
Step 2: Investigation
Our team will investigate your complaint and contact you if we require additional information. To facilitate the prompt resolution of your compliant, always include the following information:
- Your account number
- You contact details
- Complete and accurate details of the complaint
Step 3: Resolution
We will provide you with a written response explaining our findings and any actions taken. We’re committed to resolving your service request as quickly as possible and endeavor to resolve all complaints within a maximum of 20 business days
Step 4: Updates
Some complaint investigation and resolution may require coordination with other financial institutions and require longer resolution times. If additional time is required to investigate your complaint, we will keep you informed of the progress and reason for the delay.
Not satisfied with our response?
We are committed to maintaining a fair, transparent, and robust complaint resolution process, but if you are not satisfied with our final response, you have the right to refer your complaint to Sanadak.
Sanadak is the independent Ombudsman Unit established by the Central Bank of the UAE (CBUAE) to resolve disputes between consumers and Licensed Financial Institutions.
Contact details of Sanadak:-
Sanadak – UAE Financial Ombudsman
Toll-Free 800 SANADAK (800 726 2325)
Email info@sanadak.gov.ae
Website Sanadak Official Website
Submit a Complaint Sanadak Complaint Portal
Address Emirates Institute of Finance Building, Ground Floor, Abu Dhabi, United Arab Emirates
Working Hours Monday to Thursday: 8:30 AM to 3:30 PM, Friday: 8:30 AM to 11:30 AM