myZoi’s existing regulated infrastructure helps you deliver Universal Accounts with digital onboarding, salary receipt, multilingual access, payments, remittances and reporting through one platform.
The final regulatory responsibilities and approvals will depend on each institution’s status and the agreed partnership model.
Account-based, digital and multilingual from day one.
Universal Account readiness goes beyond the account itself. Your regulatory route, product construct, onboarding journey, customer communications, reporting capability and migration plan must work together. Complete the assessment to identify areas that may require further review.
Confirm your position and route forward.
Our solution can support:
Our user journey includes:
Our process can support:
We can report to CBUAE on:
We have mapped:
0 of 39 items ticked.
Your score is an initial readiness indicator. It is not a legal or regulatory determination.
You have confirmed readiness across all key requirements. Partner with myZoi to accelerate your launch and deliver a compliant, digital Universal Account experience for your customers.
Explore a partnership with myZoiYour responses indicate that some requirements still need to be addressed before launch. See how myZoi can help you close the gaps and build a Universal Account proposition aligned with the mandate.
See how myZoi can helpUniversal Accounts change more than the underlying product. They affect how financial institutions protect corporate relationships, how employers manage payroll and how underbanked workers access and use essential financial services.
Continue protecting your strengths while myZoi provides the licensed digital infrastructure for the account-based user journey.
Extend account-based access to low-income salary users through journeys designed for a high-volume, multilingual and remittance-led segment.
The mandate applies directly to WPS participating financial institutions, but the transition also affects employers, payroll teams and their workforce. myZoi helps partners give corporate clients a clear, supported route from salary cards to account-based access.
Address specific product, technology or servicing requirements through an operating model built around the capabilities your institution wants to retain.
A Universal Account must satisfy regulatory expectations and work for the people using it. myZoi combines regulated financial infrastructure with employer-led distribution and a user experience designed for low-income, underbanked workers.
myZoi is a CBUAE-licensed Stored Value Facility and Retail Payment Services and Card Schemes provider, supported by established governance, risk-management and compliance frameworks.
The proposition is designed to support the account, eligibility, pricing, accessibility and customer-servicing requirements set out in the Universal Account framework.
Corporate onboarding, payroll support, employee management, secure role-based access and operational oversight help partners support employers throughout the payroll journey.
Simple digital journeys and assisted activation support a workforce that may require additional language, education and onboarding assistance.
Users can receive salaries and access card payments, cash withdrawals, transfers, remittances and mobile recharge through one digital experience.
MoneyTips, workforce communication and on ground education help users understand the platform and use financial services with greater confidence.
A Universal Account must satisfy regulatory expectations and work for the people using it. myZoi combines regulated financial infrastructure with employer-led distribution and a user experience designed for low-income, underbanked workers.
CBUAE Notice No. 680/2026 sets requirements across account design, eligibility, pricing, accessibility, consumer protection and reporting. myZoi’s platform is built to support each of them.
The Universal Account is intended for individuals who:
The account supports:
The framework includes:
The account should be opened digitally, with clear disclosures during onboarding. The mobile application must be available in at least:
Institutions must have processes covering:
WPS-participating LFIs must prepare the prescribed reporting, including:
A low-cost digital AED account, multilingual onboarding, salary disbursement, payments, remittances, card services, consumer- protection journeys and CBUAE-ready reporting are already part of the platform so partners don’t build the Universal Account from scratch. You bring the relationships; myZoi brings the infrastructure.
A Universal Account is a basic, digitally accessible AED current account for eligible low-income individuals. It provides essential financial services such as salary credits, transfers, payments and debit card access without a minimum balance requirement.
Eligible users are UAE residents earning AED 5,000 or less per month who do not hold another active current or savings account in the UAE at the time of application, based on self-declaration.
Exchange houses participating in WPS are directly impacted because salary-card-based payroll servicing is being phased out. To continue offering WPS-linked services, they need either the appropriate SVF route or a formal arrangement with a WPS-participating bank or SVF provider.
For WPS-participating banks and SVFs wishing to continue participation, the notice requires them to stop issuing salary cards and phase out existing salary cards within 90 calendar days of the notice.
Yes. It is defined as a digitally accessible current account. Account opening should be digital, and the mobile app interface must support Arabic, English, Urdu and Hindi at minimum.
No. Cheque books are not permitted for Universal Accounts.
If a Universal Account application is rejected, the applicant must be notified within 5 working days by SMS or phone call. The reason for rejection and the appeal or complaint process must be clearly explained.
No. The partnership model is designed to help exchange houses and financial institutions protect their corporate and customer relationships while myZoi supports the licensed digital infrastructure and account-based user journey.
myZoi supports partners with digital onboarding, account-based payroll journeys, multilingual user access, remittance and payment use cases, employer support, worker education and implementation planning.
No. This page is for general information only. Institutions should review the official CBUAE Notice and Universal Account Guidance directly and seek their own regulatory or legal advice where required.
Protect corporate relationships. Maintain payroll continuity. Give underbanked workers access to a digital financial experience designed for how they receive, use and send money.
Whether you are an exchange house protecting an established payroll franchise, a bank or SVF expanding financial access, or an employer preparing its workforce, myZoi can help define the right account-based partnership model.
This page is for general information only and is based on CBUAE Notice No. 680/2026 and related Universal Account guidance. The appropriate regulatory route, obligations and approvals will depend on each institution’s circumstances and the final operating model.
I am an England & Wales qualified solicitor (LLB Hons) with 16 years of experience in regulatory law, conduct, and compliance. My career spans international regulatory practice at Allen & Overy, and with the UK Financial Services Authority. At Standard Chartered, my career has been dedicated to regulatory compliance and digitalisation. I have expertise in regulatory affairs, policy development, compliance advisory, consumer protection, corporate governance, and contentious regulatory work, including investigations and litigation. As a people manager and certified executive coach, I am committed to values-based leadership, fostering collaboration, diversity, and continuous professional development.
Over 15 years of international experience in financial services across Europe, Middle East, and South East Asia primarily across retail banks such as Citi, Standard Chartered and Mashreq Bank with particular focus on lending, client growth, and ROI delivery through effective project and people management.